Privacy Policy

Your privacy is very important to us. Here's how we protect it.

MyPharma (also referred to as the “site,” “we,” “us,” and “our), owned and operated by Dygen Pharma Distribution Corp., is committed to adhere to Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances of the National Privacy Commission and other applicable laws on data privacy protection and security.

This page covers our process of collection, utilization, storage, retention, protection, disclosure, and destruction of your personal data as website users. You are bound to this Privacy Policy if you perform the following activities:

  1. Visit the site;
  2. Browse the site;
  3. Have an account within the site;
  4. Purchase products; and
  5. Leave a review

This page also explains your rights in accordance to RA 10173 or the Data Privacy Act of 2012.

By continuing to access the site, use the site and its services, and / or submit personal data in the website, you expressly agree to the Privacy Policy set in this page.

Data subject refers to an individual whose personal information is processed.

Personal information refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

Sensitive personal information refers to personal information about an individual’s marital status, age, date of birth, other government identification numbers, social security numbers, individual’s health and financial information.

Privileged information refers to any and all forms of data which under the Rules of Court and other pertinent laws constitute privileged communication.

Processing refers to any operation or any set of operations performed upon personal information including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of data.

Personal Data Collected

We will collect and process the following personal data:

Personal Data


Full name

For creation of account, to identify customer

Location / Address

Shipping Address and Billing Address


For verification if the user is of legal age and capable of entering into a binding agreement.

Mobile number

For coordination of delivery

Email address

For service and promo update notifications


For verification of you prescription medicine orders and filling/recording of Pharmacist in accordance with the RA10918 known as The Philippine Pharmacy Act, Philippine Practice Standards for Pharmacists, Dispensing Guidelines and other standards pertaining to safety, quality and efficacy.

Senior Citizen/PWD Identification Card

Validation for granting the discount to our Senior Citizen and Person with disability with accordance to RA 9994 also known as Expanded Senior Citizens Act of 2010 and RA 10754 also known as An Act Expanding The Benefits And Privileges Of Persons With Disability (PWD).

You acknowledge that the information you will provide is accurate and true. It is also your responsibility to update your information from time to time to keep your personal data up to date. We reserve the right but not obligated to verify your credentials whenever deemed necessary. We may ask for additional documents to confirm the accuracy of the information you provided.

With your consent and/or where permitted by law, we may also use your personal data for marketing purposes and promotions, including contacting you by email. You may have an option not to receive any marketing and promotions by unsubscribing to our email newsletter or to untick the Yes option on your Customer Profile page.

Computer Data Collected

Aside from the aforementioned personal information, we also collect log data which is forwarded to us by your computer, mobile phone, and other digital device, whenever you access the site. Log data include the following information:

  1. Internet Protocol (IP) address;
  2. browser type;
  3. pages within our site that you visited;
  4. time and date of your visit;
  5. duration of visit;
  6. website accessed before visiting the site; and
  7. other activities related to your site use and access

The above-mentioned data is analyzed by a third-party service provider (Google Analytics) to generate important statistics. This will help us in monitoring and evaluation of our site performance.


We also have cookies on the site. These are small files that are sent to your browser and stored in your computer, mobile phone, and other digital devices whenever you access the site. They are used to collect information and to improve your browsing experience. If you do not want us to leave cookies on your computer, please disable cookies in your browser or see Manage cookies below.


Cookies are also used to provide anonymized tracking data to third-party applications such as Google Analytics which track pages visited, geography, the browsers used, number of visits, the average amount of purchase, number of visitors who purchased, and abandoned carts.

Cross platform advertising and user recognition

We also use cookies provided by Facebook. These Cookies operate in different ways, but they are used in connection with MyPharma advertising served to a user of the MyPharma website on Facebook, the recognition of such users, and the devices used by the user to access Facebook and the MyPharma web site. Further information on each Cookie is set out in the table below.

Cookie Type


Facebook Pixel View content

fbq('track', 'ViewContent');

For example, a product or landing page. View content tells you if someone visits a web page's URL but not what they do or see on that web page.

Facebook Pixel Complete registration

fbq('track', 'CompleteRegistration');

A submission of information by a customer in exchange for a service provided by your business. For example, signing up for an email subscription.

Facebook Pixel Add to cart

fbq('track', 'AddToCart');

The addition of an item to a shopping cart or basket. For example, clicking an Add to Cart button on a website.

Facebook Pixel Purchase

fbq('track', 'Purchase', {value: 0.00, currency: 'USD'});

The completion of a purchase, usually signified by receiving order or purchase confirmation, or a transaction receipt. For example, landing on a Thank You or confirmation page.

Google Analytics _ga

This Cookie is placed by Google. It enables MyPharma to learn information about our users’ use of the MyPharma web site such as the time of visit, the pages viewed, whether the user has visited before, number of visits, average amount of purchase, number of visitors who purchased and abandoned carts, and the web site visited prior to visiting the MyPharma website.

Manage cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or
Find out how to manage cookies on popular browsers:

  1. Google Chrome
  2. Microsoft Edge
  3. Mozilla Firefox
  4. Microsoft Internet Explorer
  5. Opera
  6. Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

Third-Party Cookies

You may encounter external links that are not operated by Dygen Pharma Distribution Corp. We highly encourage you to review their cookie policy as we have no control over them. Their cookie policy is the sole responsibility of the external site owner.

Manner of Collecting Personal Data

We may collect personal data when you:

  1. Contact us through our website or other online platforms;
  2. Correspond with us via phone, email or other electronic means, or in writing;
  3. Create an account to enjoy the services in the site; and
  4. Choose to checkout as guest when purchasing a product

Therefore, we collect data solely from your voluntary submission.

Purposes of Collection

We collect and process personal data for the following purposes:

  1. For you to register an account so you will be able to track your current and past orders, change your account information, and be updated with current promos;
  2. To respond to inquiries;
  3. To provide you with the services in the site, including but not limited to, purchasing products, tracking your order, and posting reviews within the site;
  4. To validate the authenticity of the customer and contact you through mobile or email, verify and confirm your order;
  5. To monitor your use of this site and its contents and ensure that you are not in violation of the Terms and Conditions governing the site and not engaging in illegal activities under the Philippine law;
  6. To protect the security of our communications and other systems and prevent and detect security threats or malicious activities;
  7. To comply with professional, legal and regulatory requirements;
  8. To analyze areas where we can improve to deliver the best products to your doorstep.
  9. To fulfill your orders; and
  10. To fulfill any other purpose directly related to the foregoing purposes or for any purpose for which you provided your personal data.

Retention and Disposal of Personal Data

We will store your personal data for a maximum of five (5) years to fulfill specific and legitimate purposes stated above and to satisfy any legal or reporting requirements.

We shall ensure that your personal data is destroyed, anonymized, or disposed of in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or public or prejudice your rights as the data subject.

Data Security

We shall take necessary steps and reasonable physical, technical and organizational measures to store and process your personal data securely. To ensure the protection of your personal data, we restrict access to personal data to authorized personnel assigned to your matter.

We shall undertake legally required disclosures of any breach of the security, confidentiality, or integrity of your stored personal data without undue delay.

Sharing of Personal Data

We only share your personal data with third parties that are essential to fulfill your order. Apart from the parties mentioned below, we do not share your personal data with any third-party, except when required by law or where disclosure is necessary to comply with applicable laws, legal processes from relevant authorities, when you expressly consented to share and transfer of personal data, or when it is necessary and appropriate to render legal services.

Your personal data will be shared only to the following third-party service providers:

  • Website Developer. You accept and acknowledge that a third-party website developer will help us in the backend, especially in fulfilling your order.
  • Website Hosting Provider. You accept and acknowledge that we employ third-party web hosting provider. All the contents and data of the website are stored in their servers which include your personal information and log data.


You accept and acknowledge that your personal information is shared unencrypted to third-party couriers with deliver your orders.

All the above-mentioned third-party providers and partners are bound to us by legally binding documents, which would prevent them from sharing your information to other parties and protect your rights as data subjects.

Sharing of Sales Report

You accept and acknowledge that we will be sharing essential sales report with our principals. We assure you that these data will have the anonymity of buyers which means that your personal information will not be shared. Only the purchases will be shared to them.

Rights as Data Subjects

You are entitled to all your rights as a Data Subject provided under the Data Privacy Act of 2012, including the right to access and correction, right to suspend, withdraw or order the blocking, removal, or destruction of personal data, and the right to object to processing, subject to the limitation of rights as provided therein.

Access and update to personal information

When you access your profile, you will be able to see all the information we have collected from you. We also give you the ability to access and update certain information about you.

Link to other sites

You may encounter external links that are not operated by Dygen Pharma Distribution Corp. We highly encourage you to review their Privacy Policy as we have no control over them. Their privacy policy is the sole responsibility of the external site owner.

Changes to this Privacy Policy

We may from time-to-time update or apply changes in this Privacy Policy. We encourage you to continuously visit the page from time to time. The updated Privacy Policy will take effect upon posting to the website without prior notice. You acknowledge and accept that it is your sole responsibility to visit this page from time to time and be aware of the updated Privacy Policy.

Termination of Consent

You may express your objection or Termination of Consent to store and collect your data by sending us an email at [email protected]. You understand that your refusal to accept our Privacy Policy will also entail your inability to access the site and its services.

After two years of inactivity, we will remove your account from the site. You also have the option to deactivate your account within site.

We will notify you about this activity on the 3rd and 6th months prior to an account's deletion. By accepting the Privacy Policy, you also allow us to send this notification.

Contact Us

If you have any questions or suggestions about our Privacy policy, do not hesitate to contact us at

Last update: January 05, 2023

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